Refund policy

Return & Exchange Policy

If your product is defective or has an issue, please reach out to clearconsciencecandles@gmail.com and let us know what's going on with your product. Please submit all claims via email and include pictures of the product and the issue found within the product. We will then determine what the best course of action would be. If a return is initiated for a defective product we will cover shipping costs and send you a paid shipping label. Please note that if a return is initiated for an issue that is not related to manufacturing (ie., you do not like the scent or the product is just not what you were expecting) we will handle it on a case by case basis. 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at clearconsciencecandles@gmail.com and we will happily discuss options with you. 

Refunds

After initiating a return, we will notify you once we’ve received and inspected your return, and let you know if a refund has been found appropriate for your specific case. If approved, you’ll be automatically refunded on your original payment method with your shipping costs included. Please remember it can take some time for your bank or credit card company to process and post the refund. Not every return claim is entitled to a refund but we do operate on a product satisfaction guarantee. 

Damages and Issues

It is important that you inspect all items upon receiving them. Clear Conscience Candles will not be held liable for any orders that are damaged during the shipment process unless, you, the customer have concern for how the products were packaged. If your order is damaged during the shipment process, please contact us via email, and we will help you submit a claim to the delivery company that your items were shipped through.

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/us/en/help-center/claims-support.page

All claims, refunds and or return requests need to be taken within the first 30 days of receiving your purchase.